Privacy Policy

CraftTop Carpets ("we," "us," "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the information you provide to us through our website, mobile application, and services.

1. Information We Collect:  

A. Personal Information:

• Types of Data: We automatically collect non-personal information such as your IP address, browser type, device information, cookies, and website usage data.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to analyze trends, track user interactions, improve website functionality, and deliver personalized content and advertising.
• Cookie Preferences: You can manage cookie settings through your browser settings or our website's cookie consent banner.

B​. Browsing Information:

• Types of Information: We may collect personal information such as your name, email address, phone number, shipping address, billing information, payment details (e.g., credit card information), and account preferences.
• Purpose of Collection: We collect this information to process orders, facilitate shipping and delivery, provide customer support, personalize your experience, and communicate with you about promotions, offers, and updates.
• Voluntary Submission: You may choose to provide certain personal information voluntarily, such as creating an account, subscribing to newsletters, or participating in surveys or promotions.

2. How We Use Your Information: 

 A. Order Processing and Fulfillment:

• Website Optimization: We analyze browsing behavior, traffic patterns, and user interactions to improve website functionality, navigation, and user experience.
• Analytics Tools: We use analytics tools (e.g., Google Analytics) to track website performance, monitor trends, and gather insights for marketing and business strategies.

B. Website Improvement and Analytics:

• Promotional Communications: With your consent, we may send promotional emails, newsletters, and marketing communications about products, services, promotions, and events.
• Opt-Out Options: You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
• Transactional Communications: We send transactional emails related to order confirmations, shipping updates, account notifications, and service announcements.

C. Communication and Marketing:

• Processing Orders: We use your personal information to process orders, fulfill shipments, verify payment details, and handle returns or exchanges.
• Account Management: Your account information is used for account creation, login authentication, order history tracking, and personalized recommendations.
• Customer Support: We may use your information to respond to inquiries, resolve issues, and provide technical support.

3. Information Sharing and Disclosure: 

A. Trusted Third-Party Partners

• Legal Obligations: We may disclose your information as required by law, regulatory authorities, court orders, or legal processes to protect our rights, property, or safety, and that of our users.
• Fraud Prevention: We may share information to prevent fraudulent activities, unauthorized transactions, or potential security threats.

B. Legal Compliance and Protection:

• Service Providers: We may share your information with trusted third-party service providers, vendors, and partners who assist us in operating our website, processing payments, delivering orders, providing customer support, and conducting marketing activities.
• Data Processing Agreements: We require third-party partners to comply with data protection standards and sign data processing agreements to safeguard your information.

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4. Data Security Measures: 

A. Security Practices

• Payment Processing: We partner with reputable payment processors and gateways to process payments securely.
• PCI DSS Compliance: Our payment processing practices comply with Payment Card Industry Data Security Standard (PCI DSS) requirements to protect cardholder data.

B. Payment Security:

• Secure Data Transmission: We use encryption technology (e.g., SSL/TLS) to secure data transmission between your device and our servers.
• Data Storage: Your personal information is stored securely in databases with access controls, firewalls, and other security measures to prevent unauthorized access or data breaches.
• Regular Audits: We conduct regular security audits, vulnerability assessments, and penetration testing to identify and mitigate potential security risks.

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1. Your Rights and Choices:    

A. Access and Update

Data Retention: We retain your information as long as necessary for the purposes outlined in this Privacy Policy or as required by law.Data Deletion Requests: You can request the deletion of your personal information from our systems by contacting us. However, certain data may be retained for legal compliance, dispute resolution, or business continuity purposes.

C. Data Deletion:

• Marketing Preferences: You can manage your marketing preferences, opt-out of promotional communications, and update communication preferences through your account settings or by contacting us directly.
• Cookie Preferences: You can control cookie settings, including accepting or rejecting cookies, through your browser settings or our website's cookie consent banner.

B. Opt-Out Preferences:

• Accessing Information: You have the right to access, review, and update your personal information stored in your account profile. You can log in to your account to make changes or contact us for assistance.
• Data Accuracy: We strive to maintain accurate and up-to-date information. Please notify us of any inaccuracies or changes to your information.

A. Access and Update:

1. Updates to Privacy Policy: 

A. Policy Revisions: 

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by posting the updated policy on our website or through other communication channel

B. Reviewing Policy:

 We encourage you to review this Privacy Policy regularly to stay informed about how we collect, use, and protect your information.

1. Contact Us:

If you have any questions, concerns, or requests regarding your privacy, data protection, or this Privacy Policy, please contact us at customersupport@crafttop.in We are committed to addressing your inquiries promptly and ensuring transparency about our privacy practices.