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Bulk Orders or B2B Orders Policy

At CraftTop International Enterprise, we cherish our partnerships and are committed to providing you with the best service and top-quality products. Our Bulk Order/B2B Order Policy is crafted to ensure your experience with us is smooth, flexible, and satisfying.  Please review the policy.

B2B Clients

We proudly serve a diverse range of B2B clients, including importers, wholesalers, retailers, interior designers, hospitality businesses, and other commercial enterprises, we are here to meet your specific needs with our exceptional products and dedicated service.

Ordering Process

Inquiry and Quotation:

  • Submit your bulk order inquiry via our website form, email (info@crafttop.in), or contact us our sales team directly.
  • Provide details such as product type, quantity, customization requirements, and delivery location.
  • We will respond within 1-2 business days with a detailed quotation.

Order Confirmation:

  • Once you agree to the quotation, confirm your order by email.
  • A proforma invoice will be issued for your approval.

Payment Terms

  • Flexible Payment Options: We know every business has its own financial rhythm. That's why we offer flexible payment terms tailored just for you. Need to discuss the best options? Our team is always here to help.
  • Discount Rates: We value your loyalty. If you're a repeat customer or planning a long-term partnership, you may qualify for special discount rates. Let's talk and see how we can reward your loyalty.
  • Late Payment Policy: We understand that sometimes things don't go as planned. However, timely payments help us serve you better. Payments not received within the agreed timeframe may incur late fees and could impact future order processing.

Shipping Terms

  • Express Shipping: Got an urgent order? No problem! We offer express shipping options to get your products to you as quickly as possible. Reach out to us, and we'll find the best shipping method for your needs.
  • Processing Time: We aim to process bulk orders within 1-3 business days. Custom orders might take a bit longer, but we promise it’s worth the wait.
  • Worldwide Shipping: Wherever you are, we’ve got you covered. With trusted partners, we ensure your orders reach you on time. 

Incoterms

  • Understanding Incoterms: We use internationally recognized Incoterms to clearly define the responsibilities of buyers and sellers in the shipping process. These terms help ensure smooth international trade and avoid misunderstandings.
  • Commonly Used Incoterms: Our most frequently used Incoterms include FOB (Free on Board), and CIF (Cost, Insurance, and Freight), Feel free to discuss with us which term best suits your needs.

Return Policy

  • Inspection and Reporting: We strive for perfection, but if something’s not right, let us know. While returns on bulk orders are generally not accepted, exceptions can be made for defective or damaged products. Inspect your order upon receipt and report any issues within 3 days, complete with photos or videos.
  • Order Cancellation: Changed your mind? You can cancel your order within 24 hours without any penalty. If you need to cancel after this period, a cancellation fee may apply, depending on the product and processing stage.

Additional Information

  • Custom Orders: Love a custom touch? Customization orders might take a little extra time, but we’re sure you’ll find the wait worthwhile. Contact our team for details or upload your design   
  • Customer Support: Our customer support team is here to assist you. Whether you have questions, concerns, or just need some advice, we’re just an email away at info@crafttop.in. You can also visit our website

Contact Us

For any inquiries or to discuss your bulk order needs, please contact us at:

Thank you for choosing CraftTop International Enterprise. We look forward to growing our partnership and helping your business thrive.