Q1:  How will I choose my free carpet, and when will I receive it?

A: After successfully placing your qualifying order, we will send you an email within 24 hours with images of three free carpets. You can select your preferred carpet from these options, and we will ship it with your purchased items at no additional cost. 

Q2:   Can I change the size of my free carpet after receiving the email?

A: Yes, you can change the size of your free carpet within 5-10% of the original carpet size. However, shape changes are not allowed. If you request a shape change, the free carpet will be treated as a full customization order and will not qualify for this offer. 

Q3:  What happens if my original carpet or free carpet arrives with a manufacturing defect?

A:  If your original order or free carpet arrives with a defect, you can initiate a return according to our company's return policy. Both items must be returned if the original item is refunded.

Q1: What materials are used in your carpets?

A: Our carpets are crafted from high-quality materials such as wool, silk, and cotton, ensuring durability, comfort, and a luxurious feel.

Q2: Are your carpets handmade?

A: Yes, all our carpets are meticulously handcrafted by skilled artisans, ensuring each piece is unique and of the highest quality.

Q3: How do I care for my carpet?

A: Regular vacuuming and professional cleaning every 12-18 months will keep your carpet looking its best. Avoid direct sunlight to prevent fading.

Q4: Can I customize a carpet to fit my specific needs?

A: Absolutely! We offer extensive customization options, allowing you to choose the size, color, and design that best fits your space. Contact us for more details.

Q5: What is the delivery time for custom orders?

A: Custom orders typically take 2-5 weeks for production and delivery, depending on the complexity of the design and size.

Q6: Do you offer international shipping?

A: Yes, we offer worldwide shipping. Shipping times and costs vary depending on the destination.

Q7: What should I do if my order arrives damaged?

A: If your order arrives damaged, please contact us immediately with photos or videos of the damage. We will work with you to resolve the issue as quickly as possible.  

Q8: Who is responsible for customs duties and taxes?

A: Customers are responsible for any customs duties and taxes imposed by their country. Please check with your local customs office for more information.

Q9: What payment methods do you accept?

A: We accept a variety of payment methods including credit/debit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. Please refer to our payment options at checkout for more details.

Q10: Is my payment information secure?

A: Yes, we use industry-standard encryption and secure payment gateways to ensure your payment information is protected and secure.

Q11: How do I place a bulk order for B2B purchases?

A: For bulk orders, please contact our sales team at info@crafttop.in we will provide you with customized solutions and pricing.

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